Frequently Asked Questions

Frequently Asked Questions

What is FREDD MARSHALL?

FREDD MARSHALL is the outdoor apparel store and brand presented on freddmarshall.com. We offer outdoor, workwear, and tactical-inspired apparel sourced through multiple manufacturing and supply partners.

Where do you ship?

We currently accept orders for delivery within the United States only. Standard shipping is free to the contiguous United States. Alaska, Hawaii, and U.S. territories have a flat $25 standard shipping rate. See our Shipping Policy for details.

How long will my order take?

Orders placed by 5:00 PM (EST, UTC-5), Monday–Friday, are processed within 1–2 business days. Transit takes 3–5 business days after shipment. Total delivery time is normally 4–7 business days.

Can items arrive separately?

Yes. Because we use more than one fulfillment partner, items in the same order may be shipped in separate packages. Each dispatched package will have its own tracking information when available.

What payment methods do you accept?

The payment methods currently available for your order are displayed at checkout. Payments are processed through Shopify's secure checkout and its enabled payment providers.

What sizes do you offer?

Sizes vary by product. Review the measurements and size information on the individual product page before ordering. Contact us if you need help choosing a size.

What is your return policy?

Eligible items may be returned within 30 days of delivery. Items must meet the conditions in our Refund Policy. Contact us before sending any return.

How can I contact you?

Email admin@freddmarshall.com, call +1 717-465-4277, or use the details on our Contact page.